We aim to make scheduling your beauty services as simple and convenient as possible. Clients can schedule appointments in two ways:

- Online: Visit our website to book at your convenience.

- In Person: Stop by the salon to schedule with our front desk team.

We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment. We understand that life happens and plans can change unexpectedly. If a last-minute cancellation is necessary, please call or text us as soon as you can and our team will do their best to accommodate you.

Our team values every client and their time. When you book an appointment with us, we reserve that time specifically for you. Missed appointments without notice or less than 24 hours notice may incur 100% of the booked service.

We strive to make the most of our stylists’ time while accommodating other clients who are eager to book.

If you miss your appointment without contacting us:

We will attempt to reach you via phone call and text message. If we do not hear back from you within a reasonable time, the appointment will be officially marked as a no-show. To rebook a no show, a fee and credit card will be required for rescheduled no shows.

Clients marked as no-shows will be required to:

- Book all future appointments online.

- Pay a non-refundable deposit to secure their time slot.

This deposit will be applied to the cost of the scheduled service. Continued no-shows may result in a requirement for ongoing deposits until the stylist feels confident in the client’s commitment to respecting our time and scheduling policies.

Our goal is to provide each guest with a personalized and seamless beauty experience. To help us serve you better, we require all clients to provide the following information when booking an appointment:

- Full Name

- Phone Number

- Email Address

This information is essential for:

- Clear and timely communication regarding upcoming, future, or past appointments.

- Sharing inspiration photos and style references to ensure we fully understand your vision.

- Tracking service history and preferences so we can consistently deliver results that align with your beauty goals.

Your personal information is kept strictly confidential and is used solely for professional communication and service planning.

Your health, safety, and comfort are our top priorities. To ensure a safe and enjoyable salon experience, it is essential that clients inform their stylist of any known allergies or sensitivities to specific chemicals, ingredients, or products prior to their service.

Please inform your stylist if:

- You have a known allergy to any hair, skin, or beauty product ingredients.

- You’ve had a reaction to a past salon service, even if it seemed minor.

- You suspect you may have a sensitivity or are unsure about certain products.

Patch & Strand Testing: To ensure safety and the best results, our stylists reserve the right to perform a patch or strand test before your scheduled appointment, especially if you have disclosed a possible allergy or sensitivity. This simple precaution helps identify potential reactions before a full service is performed.

During your appointment: If any reaction, discomfort, or concern arises, our stylists have the right to remove any product or pause the service as they see fit to prioritize your well-being.

Our mission is a commitment to delivering the highest quality experience and results. To ensure your satisfaction, we offer complimentary colour touch-ups within 7 days of your appointment (some restrictions may apply).

Please note that we do not offer refunds. If your results are not as expected, we encourage you to contact your stylist directly as soon as possible. Open communication helps us address your concerns promptly and ensure you're happy with your final look.

We offer tiered pricing based on the experience and expertise of our stylists. Thus, each service will begin with a base price and will vary based on stylist selected.

To further personalize your experience, we use a professional system called Vish. We believe no two heads of hair are the same; and Vish allows our stylists to precisely measure the amount of colour product needed for your individual hair needs. This is included as a colour service add-on in addition to your colour appointment.